Frequently Asked Questions
What is the process in order to reserve a property?
Once you are ready to move forward with a reservation I will send you a rental agreement via email.
Tenant is to sign and return rental agreement, preferable via email but not necessary. The Deposit of 20% is due with the signing of the rental agreement. The villa will be on hold for 5 business days in order to complete the reservation process.
A confirmation will be sent via email once both the deposit and the signed rental agreement are received.
When is the balance due?
Confirmation email will be e mailed confirming the completion of reservation.
other charges: maid and golf cart rentals/ 4 available priority
At what time is Check In time/ Check Out Time?
Can I have early check in or late check out?
Please provide arrival time in order to try to accommodate early or late check in/out.
What are Acceptable forms of Payment?
Are the Deposits Refundable?
What happens in the event of a hurricane or natural disaster?
Do I need to give a deposit for damages to the property during your stay?
Are there other charges other than the rent?
Where do I purchase the property damage insurance?
Is the cleaning fee during my stay?
How much does it cost to rent the golf carts?
For Non CLR guest the Golf cart rentals is $60 per day.
CLR guests have priority reserving golf carts. Must give advance notice in order to secure a golf carts. They are in high demand in the resort.
General Resort/House Questions
Who can I contact in case there is problem at the house?
Are golf carts necessary during our stay?
How far is the beach from the houses?
Can I use the Resort Amenities?
Caribbean Luxury Rental guests have access to the villa community pool (on the beach) and beach area that has lounge chairs for no additional cost.
Access to the hotel pool and beach area is restricted. For more information call us; 305-790-6619.
There are fees associated with using the tennis courts and golf courses.
Can I use the Hotel Gym?
What toiletries are provided?
How far is the Resort from the airport?
What activities do you recommend during our stay in PR?
What activities do past guest enjoyed most?
How do I know which trail to take in the rain forest?
How far is the rain forest?
How far is the Nearest Supermarket?
Closest one is Amigo and it is 1.5 miles away. To learn more visit the supermarkets page.